Refund Policy
Last updated: 25 July 2026
1. Eligibility
Refunds are issued in line with our Cancellation Policy — for example, when a booking is cancelled within an eligible window, or when we are unable to fulfil a confirmed booking on our end.
2. Non-Refundable Items
- Toll, parking, state permit and driver allowance charges already incurred
- Third-party costs already paid on your behalf (hotel advance, pooja/aarti booking fees)
- Payment gateway or bank transaction charges
3. Refund Method
Approved refunds are processed to the original mode of payment (UPI, card or bank transfer) used at the time of booking. Cash bookings are refunded via bank transfer or UPI on request.
4. Processing Time
Once a refund is approved by our team, please allow 5–7 business days for the amount to reflect in your account, depending on your bank or payment provider.
5. Questions About a Refund
If you haven't received an approved refund within the expected time, please contact us at +91 96859 18513 or info.indiahorizontravels@gmail.com with your booking reference, and our team will assist you.